1. Who We Are

Heroic Services, LLC, doing business as Heroic Gamez (“Heroic Gamez,” “we,” “us,” or “our”), operates the Heroic Gamez hosting platform and provides game server hosting and related services.

2. Information We Collect

We may collect and process the following categories of personal data:

  • Name and email address
  • Account and subscription information
  • Billing details (processed by third-party payment providers)
  • IP addresses and technical usage data
  • Server logs for security, stability, and abuse prevention
  • Support communications, including emails and Discord messages

Heroic Gamez does not store full payment card details.

3. How We Use Information

Your information may be used to:

  • Provide and maintain our services
  • Process payments and manage subscriptions
  • Provide customer support
  • Monitor service stability and prevent abuse
  • Comply with legal and regulatory obligations

4. Legal Basis for Processing (GDPR)

We process personal data under the following lawful bases:

  • Contractual necessity to deliver hosting services
  • Compliance with legal obligations
  • Legitimate interests such as security, fraud prevention, and service reliability

5. Data Controller & Processor Roles

Depending on the type of data involved:

  • Heroic Gamez is a data controller for account and billing data
  • Heroic Gamez is a data processor for customer-hosted server data
  • Customers are the data controllers for player and in-game data stored on their servers

6. Data Sharing & Third Parties

Heroic Gamez does not sell your personal data. We may share limited information with trusted third parties only as necessary to operate our services, including:

  • Payment processors (e.g., Stripe, PayPal)
  • Infrastructure providers and datacenters
  • DDoS protection and monitoring services
  • Legal or regulatory authorities where required by law

Third parties are required to protect data in accordance with applicable laws and contractual safeguards.

7. Data Retention

We retain personal data only for as long as necessary to provide services, meet legal or accounting requirements, resolve disputes, and enforce our agreements. Inactive or terminated accounts may have data deleted in accordance with applicable law and internal retention policies.

8. Cookies & Tracking

We may use cookies and similar technologies to improve website functionality, remember preferences, analyze traffic, and help deliver a better user experience.

You can control cookies through your browser settings. Disabling cookies may affect certain site features.

9. International Data Transfers

Personal data may be processed or stored outside your country of residence, including outside the European Union. Where required, appropriate safeguards are implemented to protect personal data.

10. Data Protection & Security

We implement reasonable administrative, technical, and organizational measures to protect personal data. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

11. User Rights

You may have the right to:

  • Access your personal data
  • Request correction or deletion
  • Request data portability
  • Object to or restrict processing

Requests can be submitted using the contact information below.

12. California Privacy Rights (CCPA/CPRA Notice)

If you are a California resident, you may have additional rights regarding your personal information, including the right to request access to, deletion of, or correction of certain personal information, and the right to opt out of the “sale” or “sharing” of personal information as defined by applicable law.

Heroic Gamez does not sell personal information. Requests may be submitted using the contact information below.

13. Data Protection Officer / EU Representative

Heroic Gamez has appointed a Data Protection Officer (DPO) and EU representative based in Ireland.

For GDPR-related inquiries or privacy concerns, please contact:

Data Protection Officer
Heroic Gamez
Ireland (EU)
Email: [email protected]

14. Children’s Privacy

Heroic Gamez services are not directed toward children under the age of 16. We do not knowingly collect personal data from children without parental consent.

15. Updates to This Policy

We may update this Privacy Policy periodically. Continued use of our services after changes means you accept the updated policy.

16. Contact Information

For privacy or data-related inquiries:

Email: [email protected]

GDPR requests should be sent to:
Email: [email protected]