Terms Of Service

Refunds

Credit refunds will be applied instantly into the customer’s account. Refunds may be appropriated as credit in U.S. Dollars or refunded back to the PayPal account or credit/debit card that made the purchase. With PayPal or credit/debit card refunds, we ask our customers to allow up to 5 business days for the refund to be added back to their account balance. Credit or debit cards may take up to 7 business days to be processed.

14 Day Money Back Guarantee

If during the first 14 Days after purchase a customer finds themselves not satisfied or no longer want the services, they will be granted a full refund minus administrative expenses such as credit card processing fees, per the eligibility described herein. This guarantee is only valid for one service per customer, throughout the lifetime of their account for products that do not have a free trial offered. Hosting packages have a 14-day money back guarantee. You will be refunded the full amount minus administrative expenses such as credit card processing fees. Customers can start the refund process by opening a ticket with the Heroic Services billing department through billing client area. Domain Name Registrations, SSL Certificates, website builders, Email Security, dedicated servers and VPS are excluded from the refund policy. Service renewals are not applicable for any guarantees or refunds.

Legal

We are dedicated to securing your Personal Data by applying regular procedures for testing our internal safeguard requirements, reviewing the contracts of our providers, and by applying the highest technical security standards in our industry.

We have implemented technical, physical and administrative safeguards designed to protect your Personal Data against loss and/or unauthorized access, use, and disclosure.

Heroic Services will only retain your Personal Data or Personally Identifiable Information for so long as necessary to fulfill the purposes for which it is collected under this Privacy Policy or for the purposes of satisfying any legal, accounting, or reporting requirements.

Cookies

Heroic Services may collect data from you using cookies and other technologies.

Heroic Services may use cookies to:

Ensure the functionality of the Services, including by allowing you to add services to your cart and to retain information for a session when you use the Services;
To authenticate users and to prevent fraud and abuse;
To understand how you interact with the Service so that we may improve it;
To personalize the Service to your wants and needs; and
To provide you with advertisements.

Heroic Services may use session or persistent cookies. Session cookies are only stored on your computer or mobile device during your use of the Services and are automatically deleted when you close your web browser. Persistent cookies are stored as a file on your computer or mobile device that remain on your computer or mobile device even after you close your web browser. Persistent cookies can be read by the website that created the cookie when you revisit it again. Heroic Services may use persistent cookies when it uses Google Analytics or other analytics providers.

Security

Heroic Services may collect the following information from you when you voluntarily share it with us (“Personally Identifiable Information”):

Name;
Company name;
Address;
Telephone Number;
Email Address;
Security questions and answers;
Credit Card and debit card information;
Passport number; and
Driver’s License.
This Personally Identifiable Information is used for the following reasons:

To provide you with the Services;
For billing and contracting purposes;
To process your payment;
To authenticate your account;
To send you marketing e-mails concerning our Services;
To communicate with you;
To provide you with customer service or support;
To keep records of communications through our Services;
To comply with regulations; and
To pursue or defend against legal claims.